Returns, Refunds & Complaints at Flowers Harold Park
Our Fresh Flower Guarantee in Harold Park
At Flowers Harold Park, we are committed to delivering vibrant, long-lasting blooms to each of our valued customers. We take pride in being Harold Park’s trusted local florist, serving nearby households and businesses with a focus on outstanding quality and service. Our Fresh Flower Guarantee means every order is hand-selected and carefully inspected to ensure maximum freshness on delivery.
Damaged on Arrival? Our Instant Solution
Upon receiving your order, please check your flowers immediately. If your flowers arrive damaged or do not meet our freshness standards, we want to make things right as swiftly as possible. Notify us of any issues with your order on the same day of delivery, accompanied by a clear photograph of the damaged arrangement. This helps us quickly verify the issue and provide you with an efficient resolution.
Our Freshness Window
We guarantee that our flowers will stay fresh and beautiful for a minimum of 5 days from the day of delivery, provided they are cared for according to the instructions provided. If your flowers show signs of poor freshness within this window, please let us know promptly. We are passionate about building your trust as your local Harold Park florist, so ensuring the longest vase life for your blooms is always our priority.
Refund and Replacement Options
Your satisfaction is at the heart of our business. Should your flowers arrive damaged, wilted, or not as described, and you contact us within the freshness window, we offer the following options:
- Replacement: We will arrange for a prompt replacement with fresh, beautiful flowers at no extra cost to you.
- Refund: Where applicable, a full or partial refund will be processed to the original payment method. This may be suitable if a replacement cannot be arranged or if you prefer this solution.
- Store Credit: If you wish, we can issue store credit for your next Flowers Harold Park purchase.
Please note: To qualify for refunds or replacements, we may request a photo of the flowers as delivered. This helps us ensure high standards for all future orders.
How to Make a Complaint
If you have any concerns, feedback, or are dissatisfied with your experience, we encourage you to let us know. Our team at Flowers Harold Park takes every complaint seriously and values the opportunity to address your concerns. Please contact us with details of your issue and, where relevant, include a photo and your order number.
Our process is straightforward: all complaints are acknowledged within one working day and investigated thoroughly by our staff. You will receive an update on your complaint, along with a proposed resolution, as soon as possible – usually within 48 hours. We believe in open communication and always aim for a fair outcome to make things right.
Your Local Harold Park Florist
As a trusted local florist in Harold Park, we stand by the quality of every bouquet and arrangement delivered. Our goal is to make sure you are delighted with your flowers and service. Thank you for choosing Flowers Harold Park – where your satisfaction and the freshness of your flowers always come first.
