Flower Delivery Terms: Harold Park & Nearby

Terms & Conditions for Flowers Harold Park Online Orders

Introduction

These Terms & Conditions govern the use of our online flower delivery service at Flowers Harold Park and apply to all orders placed through our website for customers in Harold Park and the surrounding areas. By placing an order, you agree to be bound by these terms. If you do not agree with any part of these Terms & Conditions, you should not place an order with us.

Please read the following sections carefully to understand your rights and obligations in relation to ordering flowers and related products through our e-commerce platform.

Order Process

Our online ordering system is designed to provide a convenient and efficient flower delivery service for Harold Park residents and customers in nearby areas. The key steps in our order process are as follows:

Selection: Browse our online catalogue to select the desired flowers, bouquets, or floral arrangements. Select delivery date and provide recipient details including address and contact information.
Order Confirmation: Once you have made your selection and submitted the necessary delivery and payment information, you will receive an electronic order acknowledgment. Please note, this acknowledgment is not an acceptance of your order.
Acceptance: Orders are subject to acceptance and availability. Acceptance of your order and formation of the contract occurs when we dispatch your order and send you a dispatch confirmation.
Substitution Policy: Because flowers are seasonal and subject to availability, we reserve the right to substitute items within your order with similar products of equal or greater value. We will make reasonable efforts to match the colour, style, and theme as closely as possible.

Please ensure your details and recipient information are entered accurately to avoid delays or failed deliveries. Flowers Harold Park is not liable for failed deliveries arising from incorrect or incomplete information provided at the time of order.

Payments

Payment for all orders must be made in full at the time of placing your order through our secure online payment gateway. We accept the payment methods clearly indicated on our checkout page. All prices listed on our website are in GBP (£) and include applicable Value Added Tax (VAT), unless stated otherwise.

Orders will only be processed once payment has been successfully received and authorised. If there is any issue with your payment or if it is not authorised, your order will not be processed or delivered.

We take every reasonable care to keep transaction details and personal information secure. However, unless we are negligent, we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any information provided when accessing or ordering from our website.

Cancellations & Amendments

We understand that circumstances can change and you may need to cancel or amend your flower delivery order. The following terms apply:

Cancellations: To cancel an order, you must notify us as soon as possible. Orders can only be cancelled without charge if the cancellation request is received at least 24 hours before the scheduled delivery date. For same-day or next-day deliveries, cancellations may not be possible if the order has already been prepared or dispatched.
Amendments: If you wish to amend the details of your order (such as delivery date, address, or message card), please contact us promptly. While we will do our best to accommodate requests, amendments cannot be guaranteed if your order has already entered the preparation or dispatch stage.
Refunds: If your cancellation qualifies for a refund as per the conditions above, we will process your refund to the original method of payment within fourteen (14) days from the date of cancellation confirmation.

Please note that custom orders or personalised arrangements may be subject to specific terms regarding cancellations and refunds. Such arrangements will be clearly communicated at the time of order.

Delivery Policy

We provide flower delivery across Harold Park and to surrounding regions. The standard delivery options and charges are displayed at checkout and on our delivery information page. While we strive to ensure that flower deliveries arrive on the specified date, we cannot guarantee exact delivery times, especially during peak periods or adverse weather conditions.

Recipient Not Available: If the intended recipient is not available at the time of delivery, we will attempt to leave the flowers with a neighbour or in a safe location. In such cases, we will make reasonable efforts to inform the recipient of the delivery location. If neither is possible, a card will be left with details on how to rearrange delivery or collect flowers.
Delays: Whilst every effort is made to deliver flowers on the requested date, Flowers Harold Park cannot be held responsible for delays due to circumstances beyond our control (e.g. severe weather, road closures, acts of God).

You are advised to provide an alternative contact or delivery instructions to minimise delivery issues. If delivery fails due to incorrect information or an inaccessible address, we may charge an additional fee for re-delivery.

Product Quality & Guarantees

We are committed to delivering fresh, high-quality flowers to customers in Harold Park and surrounding areas. Our team selects and arranges flowers to high standards. If you are not satisfied with the quality of your flowers upon delivery, please contact us within twenty-four (24) hours of receipt, providing photographs if possible. We will assess the issue and, at our discretion, may offer a replacement, partial refund, or full refund where appropriate.

Please note that flowers are perishable products and longevity varies by species and environmental conditions. Instructions on care and handling will be provided where necessary.

Liability

To the fullest extent permitted by law, Flowers Harold Park shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our e-commerce site or flower delivery service, including (but not limited to) loss of data, profit, or business interruption.

Our total liability to you in respect of all losses arising under or in connection with the agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the price paid by you for the flowers ordered.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.

Intellectual Property

All content on our website—including images, text, logos, and product designs—remains the property of Flowers Harold Park or its licensors. Use of our content for commercial or non-personal purposes is strictly prohibited without our prior written consent.

Privacy & Data Protection

We respect your privacy and act in accordance with applicable data protection laws in the UK, including the UK General Data Protection Regulation (UK GDPR). Your personal information will only be used to process your order, provide customer support, and where you have given explicit consent, to communicate with you about promotions and offers.

We do not sell or share your personal data with third parties except as required to fulfil your order (e.g. delivery partners). For more information, please refer to our Privacy Policy (available on our website).

Complaints & Dispute Resolution

We strive to maintain the highest standards of service for our online flower delivery in Harold Park. If you are dissatisfied with any part of your experience, please contact us with your order details and a description of your complaint. We aim to resolve all issues in a fair and timely manner.

If a dispute arises which cannot be resolved amicably, you have the right to refer the issue to a recognised UK alternative dispute resolution provider, although neither party is obliged to use this process.

Governing Law & Jurisdiction

These Terms & Conditions are governed exclusively by the laws of England and Wales. Any disputes or claims arising out of or in connection with these terms, your use of the Flowers Harold Park website, or any orders placed shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Changes will become effective immediately upon their publication on our website. You are encouraged to review these terms regularly to ensure your awareness of any updates, especially before placing a new order.

General Provisions

If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

By placing an order with Flowers Harold Park, you acknowledge that you have read, understood, and agree to these Terms & Conditions. These terms apply to all customers residing in Harold Park and the nearby areas covered by our delivery service.